by Recommendation of Heather Chetwynd | Mar 2, 2015 | Culture and Values
Diversity is Our Strength is the city of Toronto’s motto, found at the bottom of our coat of arms. Given the importance of continually finding ways to strengthen dialogue, build bridges between communities and reduce discrimination, the Canadian Race Relations...
by Recommendation of Heather Chetwynd | Feb 12, 2015 | Accent Modification
In the Greater Toronto Area (GTA,) we have a tremendous variety of accents in the workplace and on the streets. While people often complain about foreign accents and newcomers regularly face discrimination for this reason, we can generally agree that such biases...
by Recommendation of Heather Chetwynd | Jan 30, 2015 | Non Verbal Communication
Appropriate eye contact is extremely important in North America. The way you use eye contact can deeply influence how someone feels about you. Not only am I referring to how directly and long you maintain eye contact, but also the angle you use. Do you have your head...
by Recommendation of Heather Chetwynd | Jan 27, 2015 | Accent Modification
I have often heard complaints about the glass ceiling facing non-native English speakers. And in my line of work, many new clients decide to work with us when they are in line for a potential promotion and/or are motivated after a performance review indicating issues...
by Recommendation of Heather Chetwynd | Jan 21, 2015 | Non Verbal Communication
Your handshake could be leading people to interpret you in a way that you hadn’t intended. Your culture may have taught you to shake with a limp hand, especially a man to a woman, for example. Or perhaps your handshake is too strong. Maybe you shake it too many...