by Heather Chetwynd | Jun 28, 2022 | Culture and Values
We understand best those who communicate as we do. What does “communicating like me” mean? What are the variables in communication? Consider these factors: language, accent, volume, vocabulary and expressions, grammar, body language, level of formality, cultural...
by Heather Chetwynd | Feb 11, 2022 | Culture and Values
In Canada, many people are not used to hearing a variety of accents, especially in less urban environments. Even in Toronto, one of the most multicultural cities in the world, many native speakers mix almost entirely with other native speakers and, therefore, do not...
by Heather Chetwynd | Sep 27, 2021 | Language Training
Most cities have their landmarks. In Toronto, we have one that was sold after the death of its owner, Ed Mirvish. A poor immigrant to Toronto in the 1920s, he built a discount store in 1948 that catered to immigrants and the working class, delighting passersby with...
by Heather Chetwynd | Jul 19, 2021 | Business Communications
We learn our soft skills from the environments we grow up in and experience – family, culture, friends, school, etc.. Inappropriate or insufficient soft skills – ranging from not understanding culturally appropriate communication to not being able to express...
by Heather Chetwynd | Nov 5, 2020 | Business Communications, Culture and Values
The North American concept of personal space Many coaches working in English-speaking environments were born and raised in another cultural and/or linguistic environment. And the reverse is also true, especially in Toronto, where roughly 50% of the population was not...
