by Recommendation of Heather Chetwynd | Jun 26, 2015 | Accent Modification
Here’s a very sad commentary on the relationship between what we see and what we perceive. Is it possible that just by looking at someone influences what we hear? Certainly our assumptions and stereotypes affect our perceptions but this article points to how...
by Heather Chetwynd | Apr 14, 2015 | Business Communications
Mohammad was in the running for a promotion but never got it. Why? According to his manager, Mohammad was considered rude by several of his colleagues. There were complaints about him being overly critical, raising his voice regularly and often making jokes at...
by Recommendation of Heather Chetwynd | Mar 9, 2015 | Culture and Values
Having cultural agility does not depend on memorizing a list of what-to-do’s and what-not-to-do’s. It involves learning about cultural variations, developing self awareness and applying your knowledge in a flexible, reflective manner. While the...
by Recommendation of Heather Chetwynd | Feb 6, 2015 | Business Communications
How we give feedback varies tremendously from culture to culture. Canadians are similar to Americans in how we give feedback and often even less direct. Many new immigrants have difficulty hearing negative feedback given by Canadians since we generally start with...
by Recommendation of Heather Chetwynd | Jan 7, 2015 | Culture and Values
Cultural competence is becoming essential in the workplace, especially in a city as multicultural as Toronto is. This was driven home to me recently when I accompanied a friend of Ukrainian origin, who has cancer for the second time, to a doctor’s appointment to...
