by Heather Chetwynd | Apr 8, 2015 | Business Communications
Many of us waste a lot of time in unproductive meetings. It never ceases to surprise me, even in very established and reputable business environments, how common it is to participate in poorly run meetings. Folkerson, in the article that follows, summarizes 9 key...
by Heather Chetwynd | Mar 17, 2015 | Business Communications
The way we sound when speaking face-to-face is tempered by the way we look, our expressions and our demeanor. But when we speak on the phone, all this visual information gets lots. So learning effective telephone skills is critical to sounding polite and communicating...
by Heather Chetwynd | Mar 11, 2015 | Business Communications
All of us occasionally fall into bad communication habits. Learning to communicate effectively and in a professional manner involves developing and maintaining both self-awareness and self-control. Often we don’t really see our behaviour as others might. We are...
by Heather Chetwynd | Nov 3, 2014 | Voice to Word Post - Other
Power words are those that create an impact. For example, I can say, “This training will really help you improve your communication skills.”. Or I can say, “This training will significantly improve your communication skills.” The second...
by Heather Chetwynd | Feb 1, 2013 | Accent Modification
This is the third in a series of articles based on excerpts from a presentation made by Heather Chetwynd at the ING Cafe in downtown Toronto in Fall 2012. Please watch out for more upcoming posts based on the variety of topics that were covered at that event....
