by Heather Chetwynd | Apr 17, 2023 | Human Resources
“We have a senior VP who is really abrupt. People are finding her rude and hard to work with. How can we deal with this?” There are three principal factors that influence communication styles: Cultural conditioning Personal conditioning Emotional state Let...
by Recommendation of Heather Chetwynd | Apr 6, 2015 | Culture and Values
Being a culturally intelligent leader requires more than understanding cultural differences. At times it can be quite difficult to decipher when a particular behaviour is related to cultural conditioning, personality, current circumstances or a temporary emotional...
by Recommendation of Heather Chetwynd | Oct 16, 2014 | Accent Modification
Words matter a lot! You may have heard that communication is 55% body language, 38% tone of voice and 7% actual words. Well, this myth has been debunked! While body language and tone of voice continue to be important elements of effective communication, we know that...
