by Recommendation of Heather Chetwynd | Oct 9, 2014 | Culture and Values
In my classes, we often discuss how to be assertive rather than aggressive. According to the following article, “assertiveness trumps anxiety”. However, assertiveness is far more than an anti-anxiety technique. Dr. Bob Alberti tells us how to connect with...
by Recommendation of Heather Chetwynd | Oct 8, 2014 | Accent Modification
Every industry in Canada has to deal with multiple accents. So we all need to learn how to understand a thick accent and how to clarify when we don’t. And remember, if you are having difficulty understanding someone’s accent, they very likely are having...
by Recommendation of Heather Chetwynd | Sep 29, 2014 | Business Communications
Here’s an interesting article on how employers choose their employees. Many unexpected aspects influence which candidate an employer picks. For example, according to the research, even more important than how you are dressed is your sense of humour and your community...
by Recommendation of Heather Chetwynd | Sep 22, 2014 | Business Communications
Have you ever felt like you’re talking, but no one’s listening? This can be caused by a variety of reasons. For non-native speakers, sometimes it is due to lack of clear speech, or culturally inappropriate communication, or simple difficulty in...
by Recommendation of Heather Chetwynd | Sep 11, 2014 | Culture and Values
What does your body language mean? While we all have individual variations, we do make broad cultural assumptions based on body language. This site has a series of photos with possible interpretations of what specific body postures and gestures may mean.There is also...