by Recommendation of Heather Chetwynd | Apr 6, 2015 | Culture and Values
Being a culturally intelligent leader requires more than understanding cultural differences. At times it can be quite difficult to decipher when a particular behaviour is related to cultural conditioning, personality, current circumstances or a temporary emotional...
by Recommendation of Heather Chetwynd | Mar 20, 2015 | Non Verbal Communication
You may be making body language mistakes and leading people to interpret things that really aren’t true or that you don’t want them to see! Our body language gives out lots of cues about what we are feeling, thinking and desiring. And certain postures and...
by Recommendation of Heather Chetwynd | Mar 18, 2015 | Language Training
According to recent research, employers and newcomers value language and communication skills completely differently. Whereas 95% of employers consider these skills to be very important, only 27% of newcomers do. This is a huge difference which points to a major...
by Recommendation of Heather Chetwynd | Mar 17, 2015 | Business Communications
The way we sound when speaking face-to-face is tempered by the way we look, our expressions and our demeanor. But when we speak on the phone, all this visual information gets lots. So learning effective telephone skills is critical to sounding polite and communicating...
by Recommendation of Heather Chetwynd | Mar 11, 2015 | Business Communications
All of us occasionally fall into bad communication habits. Learning to communicate effectively and in a professional manner involves developing and maintaining both self-awareness and self-control. Often we don’t really see our behaviour as others might. We are...