by Heather Chetwynd | Jul 19, 2021 | Business Communications
We learn our soft skills from the environments we grow up in and experience – family, culture, friends, school, etc.. Inappropriate or insufficient soft skills – ranging from not understanding culturally appropriate communication to not being able to express...
by Heather Chetwynd | Jul 19, 2021 | Language Training
Have you been working in a job for years with no significant promotion? What might be the reason? While discrimination is always a potential factor, have you considered your skill at communicating clearly and effectively? Expectations regarding appropriate...
by Recommendation of Heather Chetwynd | Oct 16, 2015 | Culture and Values
Here’s a personal take on developing cultural awareness. Looking Another Culture in the Eye I was born and raised in Minnesota, but as an adult I have mostly lived in Europe and Africa. I teach cross-cultural management at the international business school...
by Heather Chetwynd | Apr 14, 2015 | Business Communications
Mohammad was in the running for a promotion but never got it. Why? According to his manager, Mohammad was considered rude by several of his colleagues. There were complaints about him being overly critical, raising his voice regularly and often making jokes at...
by Recommendation of Heather Chetwynd | Feb 6, 2015 | Business Communications
How we give feedback varies tremendously from culture to culture. Canadians are similar to Americans in how we give feedback and often even less direct. Many new immigrants have difficulty hearing negative feedback given by Canadians since we generally start with...
